At Memoré we strive to provide the best possible service to our clients.
However, we understand that sometimes plans change, and refunds may be necessary.
Please review our refund policy below to understand your options.
1. Deposit Payments
- A 50% deposit is required to secure your booking.
- Deposits are non-refundable but may be transferable to another date or service, subject to
availability and provider approval.
2. Cancellations
- Cancellation by the Client:
- More than 30 days before the event: You may receive a partial refund 10%.
- Less than 30 days before the event: No refund will be issued, but we will work with you to reschedule(if possible).
- Cancellation by Memoré:
- In the rare event that we need to cancel your booking (e.g., due to unforeseen circumstances), you will receive a full refund, including the deposit.
3. Refund Requests
- Refund requests must be submitted in writing to contact@memoré.com max.30 days of the event of service date.
- Refunds will be processed within 14 days of approval and will be issued via the original payment method
4. No-Shows
- If you fail to show up for your scheduled appointment or event without prior notice, no refunds will be issued.
5. Service Dissatisfaction
- If you are unsatisfied with our services, please contact us within 24 hours of the service date. We will work with you to resolve the issue, which may include a partial refund, credit, or additional services, depending on the situation.
6. Exceptions
Refunds will not be issued for:
- Changes in personal circumstances (e.g., weather, illness, change of plans).
- Services that have already been partially or fully rendered.
7. Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: contact@memoré.com
- Phone: +20 103 064 1191
